Customer Service
- Shipping & Delivery
- Expect your order to take up to 4 business days to be produced and shipped. Because of the package size, all of our beds are shipped FedEx Ground service, and you should expect it to take between 2 to 5 business days shipping time depending on your location. So a total of 6-9 business days from the date of your order. Because of the carton size, we simply can't offer express shipping. If you have specific questions relating to the cost of shipping to you, use our shipping estimator or email us: customerservice@dawg-tired.com.
- Privacy & Security
- We take every precaution to ensure that your credit card information is secure using SSL (Secure Sockets Layer), the industry standard security protocol. The website is loaded through a secure URL at checkout and customer information, including your credit card information is SSL encrypted.
For payment transmissions we use the latest industry standard, a payment gateway with Authorize.net — a leading service provider. The secure SSL connection is also used to transmit payments to the credit card processor. All of your ordering and personal information is encrypted using secure servers for maximum protection.
You can rest assured, any personal information you provide during the ordering process is private and is never shared or sold to anyone at any time.
- Returns & Replacements
- 100% Quality Satisfaction Guarantee
Because the internet makes it impossible for us to show you the outstanding quality and workmanship of a Dawg-Tired dog bed, it leaves room for you to question just how nice your new Dawg Tired bed will be. Easy enough to fix. If for any reason, when your bed arrives, it does not meet or exceed your quality expectations, return it to us — no questions asked — for a complete refund (less shipping charges).
To qualify for a QSG (Quality Satisfaction Guarantee) beds must be returned UNUSED, in the box you received them, along with the a Return Authorization Code you can obtain through customer service here at Dawg Tired. The Satisfaction Guaranteed products must also be reported within 5 days of the FedEx delivery date. If you have additional questions, please feel free to contact us: info@dawg-tired.com
- Ordering
- You may place your order via our web site at any time — 24/7. Orders placed online can be tracked by signing up for a user account. Beds are sewn to order and shipped within 3-4 business days.
- Payment, Pricing & Promotions
- Dawg Tired, LLC accepts Visa, Mastercard, American Express and Discover cards. We're sorry, but we cannot accept checks. For custom order items your credit card is charged at time of order processing and shipment may be anywhere from 3-4 days after that. Again, please allow up to 2-5 days for shipping via ground depending on your location.
Dawg Tired, LLC is required to collect sales tax on orders in WI at 5.5%.
Your order confirmation includes your invoice. Please keep this for your records. In the event that you may have misplaced it, please contact us via email: orderstatus@dawg-tired.com.
- Your Account Information
- Your Dawg Tired account information can be updated whenever you make a purchase from the web site. Your account profile contains the necessary information we need to speed you through checkout.
